
In the meantime Apple again tops the JD Power’s Customer Satisfaction Study, Apple scores 800 points.
For the fourth consecutive year, Apple ranks top of the JD Power’s U.S. Wireless Smartphone Customer Satisfaction study. Apple along with a number of alluring gadgets has really done magic for its customers. The California-based iPhone maker earned 800 points out of maximum 1000 to top the list.
The customer satisfaction study, which was held among 6,821 smartphone users, unearthed that Apple’s products have much satisfied its customers than any other companies. Actually Apple’s topping of the customer satisfaction list is not at all a surprise. Because, the company has largely made an impact among people with a range of highly-advanced devices.
However, this year, Apple’s score has dropped 11 points from last year’s. In the previous year, Apple had 811 points to rank top. But this time the company could score 800 only. It is analyzed that Apple iPhone 4’s antenna and signal reception defects have made the blowback.
After Apple, Motorola finished second and HTC third. Motorola and HTC, famous manufacturers of leading Android smartphones scored 791 and 781 apiece. The industry average is 754. It means that along with Apple, HTC and Motorola have surpassed the industry average. RIM, maker of BlackBerry phones finished third with 737 points. Samsung, Palm and Nokia continued the rank list.
In another aspect of the study, it is revealed that number of Americans, who hold on their current phones, is increasing. A 17 percent growth is witnessed from last year’s measure in this regard. Truly there are several factors that will boos this tendency. Two-year’s tough cellular contracts, advanced new phones and even financial slowdown might have propelled people not to occasionally go to purchase a new phone, the study said.
( Via ndchronicle.com)
Posted under Droid X Froyo
This post was written by admin on September 27, 2010





